Frequently Asked Questions

Can I change or cancel an order?

Email customerservice@triplelite.com immediately—changes are only possible shortly after checkout.

When will my order ship?

Orders placed before 1 p.m. PST ship the same business day. Transit time: 5–10 business days.

How do I track delivery?

We’ll email you a tracking link from the carrier as soon as your label is printed.

What if my package is lost or damaged?

Email your order number and any photos to customerservice@triplelite.com.
We’ll take care of it!

Do you offer free shipping?

Yes—orders over $100 qualify for free shipping.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Shop Pay, and other secure options.

Do you ship internationally?

Not at this time—U.S. shipping only.

Which flashlight is the brightest?

The TL1000 delivers 1,000 lumens and is our brightest model.

Flashlight sizes

See each product’s detail page for full measurements.

What batteries do they use?

Different models require AAA, AA, or 18650 rechargeable batteries—check the product page for specifics.

What is Prop 65, and should I worry?

It’s a California law that requires product warnings. TripleLite products are safe when used as directed.

Do you sell gift cards?

Not currently.

Can I buy extra TL1000 batteries?

Yes—compatible 18650 Li-ion cells are widely available.

My flashlight won’t turn on

Check battery installation, replace batteries, clean contacts, and ensure the cap is fully tightened.

TL1000 is in test mode

Hold the power button for 3 seconds to exit. Then fully charge the unit and cycle through modes.

How do I charge the TL1000?

Use the included USB-C cable. Red = charging, Green = fully charged.

Can I disable the strobe feature?

The strobe feature is built in for safety and cannot be disabled.

What if the flashlight/headlamp flickers?

Try replacing the batteries and gently cleaning the contacts with a cotton swab.

Any care tips?

Keep your flashlight dry, avoid dropping it, clean the lens gently, and remove the batteries if storing long-term.

Is there a warranty?

Yes—a limited lifetime warranty covers manufacturing defects.

How do I start a return or file a claim?

Use the form on our Warranty or Refund Policy pages. Include your order number or receipt.

I received a defective gift. What now?

You can still submit a warranty claim using the gift receipt or order number.