Q#1: Can I change my order?

Answer: We’re unable to make any changes to your order once you’ve hit the ‘place order’ button.

Q#2: When will my order ship?

Answer: it takes up to 48 hours to process and ship your order

Q#3: I need to change something on my order. How can I do that?

Answer: If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Q#4: How do I know if my order has shipped? Can I track it?

Answer: Once your order ships, you will receive an email containing your tracking number. You can track your order at any time.

Q#5: Do you ship globally?

Answer : No. We ship to Continental USA.

Q#6: Is my personal information kept private?

Answer: Yes, in accordance with the new and updated data protection act we promise to keep your information private and secure.

Q#7: What can I do if my order is going to the wrong address?

Answer: If your parcel has already been dispatched, we are unable to change your shipping address for you.

Q#8: Can I get free shipping with my order?

Answer: You can get that with at least a minimum amount of $100 order.

Q#9: Is there a warranty offered on your products?

Yes, TripleLite stands behind its products.  Any item purchased from an authorized dealer or authorized internet reseller that does not perform properly due to a manufacturer defect can be returned.

Q#10: What is your brightest flashlight?  

The brightest flashlight we currently make is called the TL1000 rechargeable model, and offers 1,000 ultra-bright lumens, with High, Low, and Strobe modes. The TL800 model is the next brightest flashlight we offer.  With all of our flashlights offering the 180 degree, patented wide-beam lighting, the brightness and safety aspect is unmatched!

Q#11: What is the Prop 65 warning and should I be worried?

Our “WARNING” notices are mandated by California Proposition 65.  We believe that our products are completely safe for consumer use.

Q#12: What batteries are used for non-rechargeable flashlights? 

Alkaline batteries.  TL800 uses 3 - AA alkaline,  TL300 uses 2 - AA alkaline, and TL050 uses 1- AAA alkaline. All non-rechargeable products include Duracell  batteries.