Refund Policy

RETURN POLICY

This policy applies to products purchased and used within the continental United States only, is non-transferable and applies only to Products purchased from directly from TripleLite.

 

1. Return Eligibility

TripleLite (“Brand”) accepts returns for Products purchased directly from the Brand’s website subject to the following conditions:

  • Return requests must be made within 30 days of purchase or delivery
  • Product must be:
    • Unopened and in original packaging, and
    • In new, unused condition
  • All returns must include:
    • Original packaging
    • Accessories and components
    • Proof of purchase

Returns that do not meet these conditions may be denied or subject to partial refund.

 

2. Proof of Purchase Requirement

A valid proof of purchase is required for all returns, including:

  • Order confirmation
  • Receipt from Brand

Returns without proof of purchase may be denied.

 

3. Return Authorization (RMA Required)

All returns must be pre-approved and assigned a Return Merchandise Authorization (RMA).

To initiate a return:

  1. Contact Customer Support at: customerservice@triplelite.com
  2. Provide:
    • Order number
    • Product model
    • Reason for return

Returns submitted without an RMA may be refused.

 

4. Return Types

A. Defective or Damaged Products

If a Product is defective due to manufacturing or arrives damaged:

·         See Brand’s Warranty Policy

B. Non-Defective Returns (Buyer’s Remorse)

For returns not related to defects:

·         Must be requested within 30 days

·         Unopened and in original packaging

·         In new, unused condition

·         Customer is responsible for:

o    Return shipping

·         Refunds:

o    Issued to original form of payment

Original shipping charges are non-refundable.

C. Returns After 30 Days

·         Refunds are not issued after 30 days

 

5. Products Purchased from Resellers or Retailers

  • Returns must be handled through the original point of purchase
  • For Products purchased through retailers or ecommerce sites (Retailer):
    • All returns, refunds, and exchanges must be processed through the retailer’s return system
    • Brand will not override or duplicate retailer return decisions
    • Customers must follow the retailer’s stated return window, receipt requirements, and policies
  • Brand does not issue refunds for products not purchased directly through Brand’s website.

However:

  • Defective products purchased through authorized sellers are subject to Brand’s Warranty Policy.

6. Non-Returnable Items

The following are not eligible for return:

  • Used, worn, or damaged products (non-defective)
  • Products missing packaging or components
  • Clearance, final sale, or discontinued items
  • Modified or altered products
  • Products showing signs of misuse or abuse

7. Refund Processing

Once the returned Product is received and inspected:

  • Refunds are issued to original form of payment
  • Processing time: within 15 business days
  • Deductions may include:
    • Missing components
    • Damaged packaging
    • Condition-based adjustments

Shipping charges are non-refundable.

 

8. Condition Verification Clause

To ensure product integrity and prevent fraud:

  • All returned Products are subject to inspection and condition verification
  • Brand reserves the right to:
    • Photograph and document returned items
    • Test product functionality
    • Deny or reduce refunds based on condition discrepancies

Returns that do not match the reported condition may be rejected or partially refunded.

 

9. Shipping Responsibility

  • Customer is responsible for return shipping
  • Brand is not responsible for:
    • Lost or damaged return shipments
  • Trackable shipping is strongly recommended

10. Anti-Abuse & Fraud Prevention

Brand reserves the right to:

  • Deny returns exhibiting excessive or abusive patterns
  • Refuse returns of products that appear used, altered, or tampered with
  • Limit return quantities per customer or account

11. Commercial / Bulk Orders

  • Bulk, wholesale, or commercial purchases are non-returnable unless:

All exceptions require prior written approval.

 

12. Policy Updates

Brand reserves the right to modify this Return Policy at any time. The policy in effect at the time of purchase shall apply.