Refund Policy

Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note that customers are responsible for covering the shipping costs when returning a product to us. You can always contact us for any return questions at customerservice@triplelite.com.

Damages and Issues
Please refer to our Warranty Policy.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. We will always strive to provide the best customer service possible, so do not hesitate to contact us at customerservice@triplelite.com.